The FTCL Group provides an array of technical engineering services through its network of operations in Greater China (including Hong Kong). A description of the technical and engineering services provided are as follows:
Asset management services
Asset management services include supporting the customer to manage their production assets over their full life to minimize the effective ownership cost. Services include relocation of equipment, installation and re-commissioning, improvement and upgrading of existing production equipment, Spare Parts management, and third party management to facilitate the trade-in of customersí» used equipment.
Application software and automation
Seeking to provide a total solution to its customers, the FTCL Groupí»s technology team is able to design and develop middle-ware and customize software to link main computer systems to production equipment on-site.
Production equipment line and process support services
Production equipment line and process support services include customization and specialist tooling. Line optimization for customersí» specific needs, operator training in process, operation and first level maintenance.
After-sales services include production line consulting, installation, commissioning, warranty, out of warranty service, overhaul and upgrades. It has an established team of professional and qualified engineers that undertake after-sales services on-site as well as through its network of service centers in Greater China.
Overhaul services include system software upgrade, parts replacement, key component refurbishment and mechanical parts lubrication.
Each of its service centers maintain comprehensive inventory of Spare Parts to ensure timely repair of equipment and systems provided.
With all the above value added services that customers demand today, FTCL group ensures its CUSTOMER satisfaction is the focus of its business operations.